Not all users that have applied through our website are eligible to be refunded, and if it comes to that, the amount of the refund will depend on the status of the application process and the time that has elapsed since the transaction.

The full refund will be granted if the application process has not been started by our team yet and we have received the refund request for the cancellation within 24 hours after the application was made on our site.

Cancellation requests that exceed this period will be eligible only for a partial refund, with availability depending on whether the reason is valid and accepted, whether the order has been processed or the time elapsed since the transaction.

Unfortunately, once the order is paid and submitted to the relevant local authority, the refund will no longer be possible because we understand that our service has been correctly done and finished.

If you want to request a refund once your application has been submitted, unfortunately it will not be possible to refund the government fee, but you can apply to be considered for receiving a partial refund of the amount paid for our service to resolve depending on each situation.

From the moment you submit your application, to assure the quality of our service, it is presumed that we will begin the application process within the respected timeframe.

In case it is necessary to send one or more documents to process your application, you will be notified in this regard, either through us or through the competent local authority. Your application will start even if we do not receive the requested document(s), but it will not be finished until we receive all the supporting documents.

All refund requests we receive will be processed within 15 working days of the initial order. Please note that refunds take 5-15 days to appear on your bank statement.

According to the policies of our online payment gateway provider, it is only possible to make a refund using the same payment method used for the purchase, which is linked to a bank account.

If you wish to request a refund, email us at sin@sin-canada.com.

Please, include the following information in your email:

  • Full name of the applicant
  • 
Order ID
  • Email used in the application form
  • Reason (required)